Shipping policy
We are just as keen as you to start your new modification journey. Our team works tirelessly on getting all your orders fulfilled as soon as possible.
When will I receive my item?
Dispatch Times
All orders are usually processed and dispatched within 1-3 business days of the order being confirmed and contingent to stock availability. Please note, during high sales periods, there may be some delays. For more accurate shipping times, please get in contact with us.
Delivery Times
Once dispatched, delivery time will vary dependent on its destination. For most states including VIC, NSW, QLD and SA, we expect delivery times ranging between 1-5 business days. For WA, NT and TAS we do expect slightly longer freight times. Autobahn Mods cannot be held accountable to reasonable shipping delays incurred by the freighting company.
While we do our best to have your order delivered within the listed timeframes above, we're not able to guarantee an exact delivery date.
Please note items from your order may be delivered separately. You can keep up to date with delivery times via the tracking link sent to you.
Standard Free Delivery
All Free delivery services will be Authorised to Leave (ATL). We recommend choosing a postal address that is attended to ensure that someone is available to receive the incoming parcels.
Package Protection+
At the checkout, you can opt for our Package Protection. If this is selected, the item will require a signature on delivery. This package ensures that your item will arrive safely. In the uncommon event that the item is lost or damaged we will replace the item/s under this scheme. In the event of theft, a police report is required to ensure that the claim can be validated. Our team will require a copy of the report with the report number and all the relevant contact information. If the item was delivered to the correct address, and the parcel/s has been signed for, a replacement or refund will not be provided.
Why is my item taking longer than usual?
Sometimes things go astray, and it is completely out of our control. However, we are here to help the best we can. If your item has not been delivered and the ETA for delivery has well and truly passed (more than 10 business days past the expected delivery date), get in contact with the courier and lodge claim. Then contact us and let us know what is happening so we can monitor it on our end as well. If the item is deemed ‘lost’ we will send out a replacement to you. If a replacement is unavailable, we will issue store-credit, refund or initiate an exchange for another item from our store. Please note, that the courier must officially deem the package as "lost" before we can send out a replacement.
My package arrived damaged
We are sorry to hear this. Don’t panic, we are here to help. To resolve any claims as quickly as possible, please send us photos of the items damaged in transit. You must notify us of the damages within 7 days of delivery. This will ensure that the claim damages fall within the warranty window. Please contact our team through the Contact Form. Our team will then request photos and other evidence to progress the claim.
The tracking says delivered, but I have not received the item
Unfortunately, this can occur for many reasons including parcel mishandling, theft or system error made by the Courier. In this event, we urge you to contact the courier service immediately. For those who have selected our package protection at checkout, we will send out a replacement to you without delay. If a replacement is unavailable, we will issue store-credit or offer an exchange.
Please note: Each claim is assessed by our team and reviewed thoroughly to ensure a timely resolution for any of the delivery issues. Autobahn Mods reserves the right to reject any claims that do not meet the criteria, therefore the customer will need to seek resolution through the courier or local authorities in the event of delivery theft.
Rural Areas Shipping
Our shipping prices are fixed for Metro areas in each state. However, additional shipping charges may apply if the postal address is in a rural area.
Delivery Attempt and Return Fee Policy
To ensure timely and successful delivery of all orders, we have implemented the following policy regarding multiple delivery attempts and returned packages:
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Delivery Attempts
If a delivery cannot be completed due to the recipient being unavailable, providing an incorrect address, or refusing the package, additional delivery attempts may be made at the discretion of the carrier. -
Fees for Multiple Delivery Failures
If multiple delivery attempts are unsuccessful, additional delivery charges may apply. These fees cover the cost of re-dispatching your order and are the responsibility of the customer. -
Returned to Sender
If a package is returned to us due to failed delivery attempts, refusal, or an incorrect/incomplete address, a Return-to-Sender Fee and Re-shipping Fee will be charged before the item is re-shipped.
Alternatively, if the order is canceled after being returned, the original shipping fee and a return processing fee will be deducted from any applicable refund. -
Customer Responsibility
It is the customer's responsibility to ensure that all shipping information provided is accurate and that someone is available to receive the delivery.
Return Postage
If there is a change of mind return or exchange, the buyer is responsible for all return postage fees and costs.